Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
What You Need First
- A registered and verified account with the casino.
- Proof of identity (passport, driver’s license) and proof of address (utility bill).
- A valid payment method that matches the one used for deposit.
- Minimum withdrawal amount met (usually €10–€20).
- No active bonus wager requirements (or they are completed).
- Your chosen withdrawal method supports your currency.
How to Sign Up
- Visit the Leovegas website and click «Register».
- Fill in your personal details: name, email, date of birth, address.
- Choose a username and strong password.
- Select your preferred currency and enter any bonus code if available.
- Agree to the terms and conditions and submit.
- Check your email for a verification link and click it.
- Log in and complete the KYC process by uploading documents.
Watch our step-by-step video for signing up:
Calculating Your Bonus
Bonuses often come with wagering requirements. For example, a 100% match bonus up to €100 with 35x wagering on deposit + bonus means you must wager (€100 deposit + €100 bonus) × 35 = €7,000 before withdrawal. If you deposit €50, the bonus is €50, total €100 × 35 = €3,500 wagering. Some games contribute differently: slots usually 100%, table games 10–20%. To clear a €100 bonus with 35x on a game with 20% contribution, you need to wager €100 × 35 / 0.20 = €17,500. Always check the terms for max bet limits (e.g., €5 per spin). Use a calculation: Wagering requirement = (deposit + bonus) × multiplier. Then adjust for game contribution.
Deposits & Withdrawals
| Method | Deposit Time | Withdrawal Time | Limits |
|---|---|---|---|
| Visa/Mastercard | Instant | 1–3 business days | €10–€10,000 |
| Skrill/Neteller | Instant | 12–24 hours | €10–€5,000 |
| Bank Transfer | 1–3 days | 3–7 business days | €20–€50,000 |
| Ecopayz | Instant | Up to 24 hours | €10–€5,000 |
Minimum withdrawal usually €10. Withdrawals are processed after account verification. Use Leovegas for secure deposits.
Security Overview
The platform uses SSL encryption to protect data. Two-factor authentication (2FA) is available for account security. All transactions are processed through verified financial gateways. The casino holds a license from Curacao eGaming, meaning winnings may be subject to local tax – always check your country’s regulations. Responsible gambling tools like deposit limits and self-exclusion are also in place.
When Things Go Wrong
- Withdrawal rejected – Check if KYC is complete or wagering not met.
- Long processing time – Contact support if beyond stated timeframe.
- Lost or forgotten password – Use «Forgot Password» link to reset.
- Account locked – Usually due to multiple login failures; contact support.
- Transaction not showing – Check transaction history; if missing, contact support with details.
- Suspected fraud – Casino may freeze account; provide requested documentation.
Worth Knowing
If your withdrawal is delayed beyond the stated processing time, check your account status first. Ensure KYC is fully verified. If after 48 hours the status hasn’t changed, contact customer support via live chat or email. Typical response time is under an hour. If unresolved, check the casino’s complaints procedure or contact the licensing authority. Always save screenshots of transaction IDs.
FAQ
How long does a withdrawal take?
Withdrawal times vary by method: e-wallets 12–24 hours, cards 1–3 days, bank transfers 3–7 days.
Why is my withdrawal pending?
Typically due to incomplete verification or bonus wagering requirements.
Can I cancel a withdrawal?
Yes, if it’s still pending in the «pending» status, you can cancel it from the account history.
What documents are needed for KYC?
Proof of identity (passport, ID card) and proof of address (utility bill, bank statement).
Is there a withdrawal limit?
Yes, usually €10 minimum and monthly limits like €10,000, but it varies per method.
What currencies are supported?
Multiple currencies including EUR, USD, GBP, and cryptocurrencies for some methods.
How do I set a deposit limit?
Go to account settings under «Responsible Gambling» and set daily, weekly, or monthly limits.
Can I use multiple payment methods?
Yes, but withdrawals must go back to the same method used for deposit where possible.
